Our claims approach

Providing you with a first class claims service

At Lonham, Claims are at the heart of everything we do. Every client who buys a policy from Lonham is buying a promise, that should things go wrong, we will be there to help. Our aim is always to pay valid claims promptly.

Our specialist claims team works in partnership with our underwriters, combining in-depth technical expertise with many years of marine market experience to provide an efficient and expert claims handling service. This depth of understanding, delivered through empowered claims handlers with strong communications skills, speeds up the process and improves the claims experience for all the parties involved.

Lonham claims team provide dedicated support across Chaucer Marine Specialty Lines of business.

Claims enquiries

In the event of a claim please contact us directly or if applicable notify your broker. If you would like to contact a specific claims person then please use the website search function.

Should you have any additional claims queries, please email us at claims@lonham.co.uk. This email is monitored during office hours and we will respond to you promptly.